June 25, 2026
The results of the FSU Student Satisfaction Survey are in!
Thank you to the 874 students who took part in the FSU Student Satisfaction Survey.
Your feedback helps guide how the FSU focuses its time, funding, and energy. Here’s what you told us, and how we’re responding.
You said: You value practical support that impacts daily student life.
What we heard:
- The Student LTC Bus Pass and Domestic Student Health Plan were ranked as the most important and most used FSU services.
- 70% of students said the bus pass should never be reduced or eliminated, even during budget pressures.
- Many students rely on these services to get to campus and manage basic health needs.
What we’re doing:
- Prioritizing the protection and advocacy of core services like the bus pass and health plan.
- Using this data to inform budget planning and conversations with campus and community partners.
- Continuing to advocate for affordability and access in areas that matter most to students.
Why should I care?
- The FSU is committed to providing you with the services that matter most to you. Your responses help us to know which services you want us to prioritize.
You said: You don’t fully understand what the FSU is or what it offers.
What we heard:
- 39% of students didn’t know the FSU is a separate organization from Fanshawe College.
- Nearly 1 in 3 students know little or nothing about the FSU.
- Students most often hear about us through Orientation, posters, and social media apps like Instagram and TikTok.
What we’re doing:
- Improving how we explain who we are, what we do, and how we support students.
- Focusing our social media efforts on the platforms students already use.
- Making information about services and supports easier to find and understand.
Why should I care?
- The FSU works hard for students, but our work means nothing if you don’t know we’re doing it! Using your feedback, we will continue to evolve how we reach out to our members, so that you always know where and how to access our services.
You said: FSU Clubs matter, but time is a major barrier.
What we heard:
- 74% of students who responded said they have heard of FSU Clubs, and nearly half said they would consider joining one.
- The main barrier to joining a club was lack of time (61%), not lack of interest.
- Students see clubs as the most valuable FSU core program, but many said they’re not sure how to get involved.
What we’re doing:
- Exploring ways to make club involvement more flexible and accessible, including clearer expectations and shorter time commitments.
- Supporting better promotion of clubs and opportunities to connect interests more easily.
- Looking at ways to strengthen connections between clubs and campus life.
Why should I care?
- FSU Clubs are clearly something our students value, and we want to make sure they are accessible for as many of you as possible. We are committed to eliminating barriers and making it so every student can participate in an enriching college experience.
You said: Student representation is important, but not always visible.
What we heard:
- Only 25% of students have ever met their FSU Class Rep.
- 46% of students don’t know who their FSU Class Rep is.
- The biggest barrier to engagement is lack of awareness, not negative experience.
What we’re doing:
- Making changes to the FSU Class Rep program.
- Improving communication so students know when and how the FSU can help with classroom concerns.
- Using your feedback to strengthen how student concerns are shared and addressed.
Why should I care?
- Representation in the classroom matters, but not if our members don’t know who their Class Reps are and how they can help them. The FSU strives to represent the needs of our students across programs, and we are currently exploring new ways to do that, with the help of your feedback.
You said: Mental health supports should offer choice.
What we heard:
- Students prefer a blend of virtual and in-person mental health support, rather than a single approach.
- Flexibility and accessibility matter.
What we’re doing:
- Using this feedback to guide how FSU mental health supports are offered and communicated.
- Continuing to assess how services can meet different student needs and preferences.
- Ensuring that our members know how to access WeConnect, a virtual mental health service available to all Fanshawe students through the FSU.
Why should I care?
- We know how important mental health is to our student members, and we want to ensure that you are able to access the support you need, the way you want to access it.
So, what comes next?
This survey is not just a snapshot, it’s a tool to help guide action. Using your feedback, the Fanshawe Student Union will:
- Use these results to inform planning, budgeting, and advocacy
- Share updates on how feedback is shaping decisions
- Continue asking for student input and responding with transparency
Your voice matters, and this feedback helps ensure the FSU remains focused on what students need most.
For a full breakdown of the survey results, download the FSU Student Satisfaction Survey Findings Report .
