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FSU Health Plan

Domestic Health Plan Coverage   |  Flex Plan Options   |  Online Claim Submissions   |  We Speak Student Resources   |  Health and Wellness Resources 

About the FSU Health Plan

The opt-out period for Winter 2024 intake students to opt-out of the FSU Health Plan, opt-in family members, or choose which type of coverage you wish to have ran from Monday, December 4, 2023 at 9:00 a.m. through Tuesday, January 16, 2024 at 4:00 p.m.

Full-time registered post-secondary domestic students are automatically covered under the FSU Health Plan for prescription drugs, dental benefits and accident benefits. The information provided on this page applies to DOMESTIC students only. All Fanshawe INTERNATIONAL students are covered under the Morcare health plan. Please visit to view complete plan details, brochures, downloads, family opt-ins, and more. You can also inquire in person at the International Office, Room E2025.

Domestic Health and Dental Coverage

Coverage is available for one full academic year (September 1 to August 31) and includes prescription drugs, dental care, extended health care (vision, physiotherapy, massage therapy, etc.) and accident coverage.

Changes to your coverage can be made before the applicable deadline and include:

All changes to your health plan coverage must be completed online at before the Winter deadline.

Flex Plan Options

Note: All domestic students are automatically enrolled in the Flex Plan Option 1: Balanced Plan.

Choose a plan that suits you:

Flex Plan Option 1: Balanced Plan (auto-enrolled)
Flex Plan Option 2: Enhanced Dental Plan
Flex Plan Option 3: Enhanced Drug/EHC Plan

For more details on your coverage view the Health Plan Coverage Booklet. To change your plan, visit before the Winter 2024 deadline.

How to Use Your Health Plan

To utilize your health plan, you will need to provide the following information to your provider to direct bill for you and/or to make an online claim.

  • Group number: 514560
  • Policy number: 100011701
  • Provider: ClaimSecure
  • Certificate ID number: ‘R00’ followed by your 7-digit student number — 10 digits in total (note: it is two zeros after the ‘R’)

Download your Claim Card or pick one up at the FSU Office in SC1000.

Online Claim Submissions

View the steps below or download a PDF version .

Before you can submit a claim online you must register an eProfile:

  • Go to
  • Select Fanshawe College from the Choose Your School dropdown menu
  • Click on eProfile for ONLINE CLAIMS SUBMISSION
  • Click on Register
  • Follow the prompts and fill out the User Profile (Group ID can be found on your Claim Card and your Certificate ID is "R00" followed by your 7-digit student number)
  • Enter your direct deposit banking information

If you pay for prescription medication, dental work or any other services covered under the FSU Health Plan without using your FANCard , you can submit a claim online or by mail.

To submit a claim online, visit and follow these steps:

  • Click on Submit a Claim
  • Choose the applicable Care Provider/Claim Form
  • Scan and attach your receipt of proof of payment (debit, credit or cash)
  • Select submit

Your claim will be processed within 3–4 business days and your reimbursement will be direct deposited into your account.

Claim Submissions by Mail

To submit a claim by mail, fill out the applicable form below, print it and mail it to the address indicated in the form:

We Speak Student Resources

The following videos have been provided by ACL Student Benefits to assist students in filling out claim forms, finding healthcare practitioners, and navigating your way through .

We Speak Student Website Tour

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How to Submit Claims

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We Speak Student — Rexall Pharmacy Partners

Fanshawe students can enjoy 20% off regular priced Rexall Exclusive Brands when they use their Rexall Exclusive Savings Card.

To access the Rexall Exclusive Savings Card, students can visit .

Health and Wellness Resources

Visit our Mental Health and Crisis Support page for on-campus and community resources or visit the Library Learning Commons' Mental Health and Wellness Resources page for resources on a number of topics including:

  • General Mental Health
  • Addiction
  • Anger Management
  • Bipolar Disorder and Schizophrenia
  • Bullying
  • Eating disorders
  • Finances
  • Fear and Panic
  • Grief and Bereavement
  • Learning Disabilities
  • Self Esteem
  • Self Harm
  • Sexual Violence and Abuse
  • Sleep
  • Stress, Anxiety and Depression
  • Suicide
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